Terms & Conditions

Kaza Park C.C. hereinafter referred to as “the Company:” 

The Company acts as an agent/broker in selling the accommodation, tours and travel arrangements featured on the Company’s website and offers, utilising the products of various suppliers.

While the Company makes every effort to engage quality suppliers among the hotels, tour operators and other service suppliers to provide the travel products featured, as a third party, it does not have direct control over the provision of services by suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, irregularity that may be occasioned by any error or default, act or omission of any supplier in carrying out any travel arrangement, or otherwise in connection therewith.

The Company accepts no liability for changes, omissions or delays before or during the course of any tour or other travel arrangement occasioned by technical difficulties, weather conditions, strikes, war or unrest, flooding or fire, communication breakdowns or events beyond the control of the Company. All expenses occasioned by such events, including but not limited to, unscheduled extensions or curtailment of accommodation, changes to scheduled flights, additional air fares, telephone and meal costs, or any other costs occasioned by any event beyond the control of the Company, will be for the customer’s account.

If in the opinion of the Company the fulfilment of any tour is considered impossible, illegal or inadvisable because of weather conditions, flooding or fire, unrest, strikes, war and/or any other adverse factors beyond the Company’ control, the Company may at any time cancel such tour or the remainder thereof or make alterations to the route, accommodation, price and/or any other aspect thereof as it deems fit in its sole discretion, and any losses and expenses resulting from such cancellation or alteration shall be for the account of the customer.

All bookings are subject to the terms and conditions specified by the supplier of the services. The Company will provide on confirmation of booking or request, the identity of the supplier and such supplier’s terms and conditions, which may include, but are not necessarily limited to, provisions regarding the cancellation fees or amendment fees applicable to confirmed reservations, refunds/no refunds for no-shows/unused services; late booking fees; baggage allowances; confirmation of flights, etc. In the case of airlines, the general cancellation fee applicable to tickets issued, is 100%; the typical baggage allowance is 20kg; and the extension of ticket validity and/or name changes is not permitted.

Save in the event of wilful misconduct or gross negligence by the Company, neither the Company or representatives shall be liable for any loss, injury, death or damages, arising from any tour/travel package/travel arrangement listed on the website or offerings.

The Company will not be responsible or liable for any charges that appear on a customer’s credit card, nor accept responsibility for having any of these charges reversed or corrected.

The Company will not be liable to the customer/s for any indirect, consequential or special loss arising out of, or in connection with any tour/travel package/ travel arrangement/ booking with the Company howsoever caused or arising (including, without limitation, breach of contract, negligence or otherwise, any loss of profit, revenue, goodwill, reputation, anticipated savings or business).

The customer hereby indemnifies and keeps indemnified the Company, its directors, offices and employees against and from any and all liabilities, damages, losses, expenses, costs (including legal costs) demands and claims of any nature whatsoever, arising out of or in connection with or as a consequence of the bookings made by the customer for any tour/travel package/ travel arrangement.

errors and omissions excepted

– All prices are subject to change due to currency fluctuations and or increases imposed by the suppliers

– Rates are to be used as a guide only

– Please contact the office should you wish to have an accurate quotation on current rates

– prices are usually quoted per person- Unless stated otherwise all prices exclude park entry fees, river usage fees and airline taxes


Once an invoice is raised, it reflects the booking requested by the client and that all is in order, including confirmation from all suppliers that the booking has been accepted

If you want to secure the booking, you must accept and pay (either the deposit or full amount) before the quote expires.

Quotes and reservations are held for 2 weeks before they are automatically cancelled unless otherwise specified or arranged.

Payment options

PayPal – quick and easy, it does attract a 5.5% surcharge.
Internet transfer
Swift Transfer : bank to bank, very secure and safe.
Once you have paid a confirmation receipt is emailed to you.
Credit card – an admin charge of 3% is applicable. Regret American Express cards cannot be accepted.

Cancellation Fees
Cancellation fees may be charged depending on our supplier/s, and also the circumstances surrounding the reason for cancellation.

Frequently Asked Questions ( F.A.Q’s )

Is it cheaper to book direct?
There is no benefit to booking direct because:
1) No lodge or hotel will give you a rate lower then those supplied to a travel agent

2) In a lot of cases hotels supply special discounts to high volume travel agents. 

3) Special Package deals are only offered to travel agents

4) Hotels do not offer flights or in most cases their own road transfers

5) Paying in the multiple currencies of this region creates unnecessary bank charges

6) In Zimbabwe paying direct, attracts an additional 15% VAT charge

7) We are in the same time zone as the traveler and facilities

8) a 24/7 cell phone number is supplied in your voucher for any changes or snags

9) We have visited and know most of the lodges and places on this website

How are vouchers issued?
Vouchers are sent by email to both the lodgings / tour operators and yourselves with the relevant phone numbers, contact names and Itinerary

Travel Insurance
Don’t Leave Home Without It but Do Read the Fine Print

The decision whether or not to buy travel insurance has become less of a question than it once was. In these days of non-refundable airfares, bankruptcies of airlines, trip cancellations, incidents of terrorism and natural disasters, the question is not so much whether to buy but what to buy.

Insurance plans range from off-the-shelve packages to suit casual holiday makers, to very specific packages tailored for the individual. It definitely pays to shop around and some of the best deals are to be found online

How long in advance do I need to book a holiday?
School Holiday and peak periods about 3 months in advance.
Off peak period ( Jan to June) – 1 month should be fine.
Safari tours at least 2 to 3 months in advance especially for the small Botswana Camps
Houseboats fro Xmas New Year – 6 to 8 months in advance